Frequently Asked Questions
Question: Every time I order from the UK (from Europe), I have to pay taxes and customs hold my delivery. Why is it different when I order from you?
Answer: most sellers in the UK just ship their parcels without considering that their customers will have to pay before they can have their parcels delivered. There is a system designed to get around it called IOSS, this means that I'm paying all of these fees and taxes via an intermediary and as long as customs can see my IOSS number, they can see the tax has been paid and don't need to collect it from you. This also works out quite a bit cheaper because you're only paying for the VAT and no additional fees/ handling charges.
Question: Why does the CD cost £20?
Answer: Unlike some major label artists, I'm only producing CDs in small batches. My CDs are also all hand signed and packed and include a handwritten A4 lyrics sheet (song chosen at random by me). My supplier also takes great care to ensure sustainability. All of this greatly increases the production cost. Also, physical products are by far my main source of income as an artist, when you buy from me you're not just getting a beautiful product, you're showing your support and directly supporting my ability to make music.